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Incidents

Sep. 23, 2026, 2:30 pm (CEST)
Current Incident: Recovery in Final Stage
The recovery is nearing completion, and the affected environment is now largely back to normal operation. Our technical teams continue to closely monitor the environment to ensure ongoing stability and service availability. If you are still experiencing any issues, please open a support ticket so that our teams can address them promptly.

Sep. 23, 2026, 10 am CEST Current Incident: Recovery Progress
During the night, our technical teams successfully applied the required Microsoft fix. The rollout is continuing throughout the day. Our update processes are being executed across the remaining affected systems to support a continued and controlled recovery. Our technical teams are closely monitoring the ongoing rollout and continue to work with high priority to complete the recovery. We will provide a further update once the rollout has been completed and the recovery status has been confirmed.

Sep. 22, 2026, 5 pm CEST Current Incident: Final Validation & Rollout
The recovery of the remaining affected customer systems is progressing. Following the official update provided by Microsoft, our technical teams have prepared the required update for the remaining affected systems. We have now completed the validation testing and have prepared a solution that installs the required fix and removes the faulty component. We are currently rolling out this solution across all remaining affected systems. We continue to work with high priority to complete the recovery and will provide a further update once the rollout has been completed and the recovery status has been confirmed. Sep. 22, 2026, 1 pm CEST Current Incident: Improvement The recovery of the affected customer systems is progressing well. For customer systems that continue to experience issues following the initial incident, Microsoft has now provided an official update. We are now applying this update to the remaining affected systems. This official Microsoft update is intended to resolve the remaining issues and complete the recovery of the affected systems. Our technical teams are continuing to work with high priority on the remaining affected systems. We will provide further updates as the recovery progresses.

Sep. 22, 2026, 9.30 am CEST Current Incident: Resolution in Progress Since Sep. 21, 2026, a large number of customer systems have been experiencing significant disruptions. Based on current information, the initial disruption is related to a faulty Microsoft update. The update in question is no longer being rolled out and has been removed from affected systems. However, some of the affected systems continue to experience impacts. Our technical teams are working with high priority to restore the affected systems.

Maintenance

None.

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Status overview provided by Uptrends.



Current status

  • All systems are fully operational. If the status is green but something is still not working for you, please go to portal.cloudiax.com and report the incident.
  • A system did not respond once, most likely due to a planned restart. If something did not work for you, please wait a minute and try again. The status usually turns green again shortly. If the problem persists, the status will turn red.
  • A system is down for maintenance or because of a failure. You can be sure that the Cloudiax team is working with high priority to restore the service.
    Please do not send us emails, tickets, or call us! This will only cause extra delay in communication. We will inform you about the incident as soon as possible on this page.

Last month

  • All systems were fully operational.
  • A system did not respond once.
  • A system was down for maintenance or because of a failure.